Shipping and No Hassle Returns

 U.S.

  • Free Shipping: Enjoy FREE tracked shipping on orders over $200 CAD to the U.S.
  • Flat-Rate Shipping: A flat shipping fee of $25 applies to orders under $200 CAD.

Canada

  • Free Shipping: Enjoy FREE tracked shipping on orders over $200 CAD within Canada.
  • Flat-Rate Shipping: For orders under $200 CAD, we offer flat-rate shipping options with discounted rates, partially subsidized by us, to ensure timely and affordable delivery.

Shipping Zone Flat Rate Delivery Time
Local & Neighboring Provinces
(AB, BC, SK, MB)
    		$20 1-4 business days
    Central Canada
    (ON, QC)    		 $25 3–6 business days
    Atlantic Canada
    (NB, NS, PE, NL)    		 $29 5–10 business days
    Northern Territories
    (YT, NT, NU)    		 $35 10–14 business days

    Please note: Times listed above are approximate. Delivery times may vary due to external factors. Refer to your tracking information for up-to-date details.


    International Orders

    • We offer live shipping rates at checkout for all international orders to ensure the most accurate and cost-effective options for your destination. 


    International Customs & Duties

    • International orders may be subject to customs and duties imposed by your country. These charges are the responsibility of the buyer and are non-refundable by Keravie Professional, even in cases where a refund is requested.

    NO-HASSLE RETURNS

    We are proud to offer an elite class of lash-lifting products and supplies. If our products don’t meet your expectations, we offer a no-hassle 100% money-back return within 30 days of delivery for all non-wholesale products. You can even use the products and still receive a full refund if you’re not fully satisfied!

    To initiate a refund request, please contact us here.

    Important Notes on Returns:

    • Orders delivered to community post offices that are not picked up by the buyer and auto-returned to Keravie Professional are subject to a restocking fee. This fee includes the cost of shipping to and from the buyer, plus 10% of the total order value.

    • Returns are not accepted after 30 days from the date of delivery.

    FINAL SALE 

    Please note that education courses, wholesale products and shipping fees are final sale.